RETURNS/DAMAGED GOODS PROCEDURE

Prior to any returns please call and obtain an RMA#. Should you need to return an item, please contact BMB® Customer Service at 1-800-456-5778 for a Return Merchandise Authorization Number.

All concerns must be reported within 30 days of receipt of merchandise. Some returns are subject to a restocking fee.
BMB® has strict quality control, including packing and shipping procedures to minimize the chance of error. To help us track and correct the error quickly please follow these guidelines. Please call our Customer Service Department at
1-800-456-5778 and provide the following;

Shortages/Damages:
• Customer account name and store code
• Order/Invoice number
• Product item number and quantity
• Authorized person calling
• Nature of the concern

Inspections:
• If your store is routinely called on by our sales representatives, BMB® may require that the representative review your concern in person prior to any action taken. If a sales representative is not assigned to your store, please call our Customer Service Department.

Returns:
• Products may only be returned with prior written approval.
•You must request a Return Authorization Number from Customer Service
• Products must be returned freight prepaid unless otherwise authorized by BMB® Customer

Service
•All returns are subject to a 15% restocking fee
•Packing list must accompany returns.